Helix Labs Health (“we,” “our,” or “us”), operated by Health And Life International Pte. Ltd, provides wellness products, health-related services, informational content, and, where applicable, telehealth and diagnostic services through helixlabshealth.com (the “Site”). By accessing or using this Site, you agree to be bound by these Terms.

Regulatory and Medical Disclaimer (FDA and TGA)

Products and statements on this Site have not been evaluated by the U.S. Food and Drug Administration (FDA) or the Therapeutic Goods Administration (TGA) unless explicitly stated. All products are provided for wellness, educational, or research purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Any health-related information is general in nature and should not be considered medical advice, and results may vary between individuals.

If you are located in Australia, you acknowledge that certain products may not be listed on the Australian Register of Therapeutic Goods (ARTG) and you are responsible for ensuring compliance with local importation and usage laws. If you are located in the United States, you acknowledge that certain products may fall under dietary supplement regulations pursuant to the Dietary Supplement Health and Education Act (DSHEA), and you should consult a licensed healthcare professional prior to use.

Medical and Telehealth Disclaimer

Any telehealth, consultation, or health-related services offered through the Site are provided for informational and supportive purposes only and do not replace professional medical care. No doctor-patient relationship is created unless explicitly established through a formal engagement. Nothing on this Site should be relied upon as a substitute for medical advice, diagnosis, or treatment. In the event of a medical emergency, you should contact your local emergency services immediately.

Peptides and Research Use Disclaimer

Certain products, including peptides or research compounds where applicable, are intended strictly for laboratory research use by qualified professionals. These products are not for human or animal consumption, and they are not intended for clinical, therapeutic, or diagnostic use. They have not been approved by the FDA, TGA, or any regulatory authority for medical purposes. By purchasing such products, you confirm that you are qualified to handle them and will comply with all applicable laws and regulations.

Diagnostic and Health Testing Disclaimer

Any diagnostic or health testing services provided are for informational purposes only and do not constitute a medical diagnosis. You are responsible for consulting a qualified healthcare provider for interpretation and appropriate action.

Use of Products and Services

You agree to use the Site and all products and services only for lawful purposes and in compliance with applicable regulations. You must not misuse products, use them for unauthorized purposes, or engage in unlawful, fraudulent, or harmful activity through the Site.

Website Use

You may not attempt to gain unauthorized access to the Site or its systems, interfere with its operation, or copy, reproduce, or distribute its content without permission. All materials are provided for personal, non-commercial use unless otherwise authorized.

Accuracy of Information

We strive to ensure that all information on the Site is accurate and up to date, but we do not guarantee completeness or reliability. We reserve the right to correct errors and update content, pricing, or availability at any time without notice.

Eligibility

You must be at least 18 years of age or the legal age in your jurisdiction to use this Site. You are responsible for ensuring that your use of our products complies with all applicable laws.

Orders and Risk

We reserve the right to refuse or cancel any order at our discretion, including where misuse or unlawful activity is suspected. Title and risk of loss transfer to you once the shipment has been handed to the carrier.

Intellectual Property

All content on the Site, including text, graphics, logos, and software, is owned by or licensed to Helix Labs Health and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by law, Helix Labs Health and Health And Life International Pte. Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site, reliance on its content, or use or misuse of any products.

Indemnification

You agree to indemnify and hold harmless Helix Labs Health and its affiliates from any claims, damages, or losses arising from your use of the Site or products, your violation of applicable laws, or your breach of these Terms.

Third-Party Links

This Site may contain links to third-party websites. We are not responsible for their content or practices, and you access them at your own risk.

Refunds and Returns

All sales are final once shipped except where required by applicable law. If an order arrives damaged, defective, or incorrect, you must notify us within seven (7) days of delivery with supporting evidence. We may, at our discretion, provide a replacement or alternative resolution.

Orders may only be canceled prior to shipment. Customers are responsible for ensuring the accuracy of all order and shipping information.

Shipping and Payments

Orders are processed on business days, and shipping times are estimates only. We are not responsible for delays caused by carriers, customs, or external factors. International customers are responsible for all duties, taxes, and compliance with import regulations. We are not liable for packages delayed, seized, or refused by customs authorities.

Payment in full is required prior to shipment. Accepted payment methods are displayed at checkout. All prices are subject to change without notice.

Security

We implement reasonable security measures, including encryption, to protect transactions. However, we do not guarantee absolute security.

Accessibility

We are committed to maintaining accessibility in accordance with WCAG 2.1 Level AA standards and will make reasonable efforts to address accessibility issues brought to our attention.

Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Contact

Helix Labs Health
Operated by Health And Life International Pte. Ltd
68 Circular Road, #02-01
Singapore 049422
Phone: +1 (866) 966 4024

All rights reserved.